Frequently Asked Questions

How do I place a logo design order?

Congratulations for your new business. Yes, we are there to help you out with your website. Way2webscape is a website design and development online platform wherein you submit all your requirements, make payment and relax and we work for you.

What do you need from me?

We only require a little information about your website so that we can serve you in a better way.

Is Way2webscape a DIY website builder?

No, Way2webscsape is not a DIY website builder. We follow the We-Do-It-For-You approach, where you only need to fill in the information, make payment and relax. We will then start working on your website and will keep you posted about the progress at all the stages through e-mails.

How way2webscape different from other providers?

With extensive research and experience, we come to know that one needs to be tech savvy to use website wizard / Do it yourself interface. With other full time website development companies, they consume a lot of time to understand the requirement and are way too expensive.

Do you also offer customized services?

Very much. Our expert team has a keen eye for detail and coupled with extensive market research our customized web services are the best and at a great price.

How much will it cost for customized services?

Well, the cost depends on the type of customized services you are opting for. To know more, get in touch with us at: +91-22-2781 0903 or drop us a mail at: contact@way2webscape.com

Can I also create a free website?

Yes, you can make a website completely free of cost. And not just only templates are free, but you could get logo and content (up to 3 pages) free as well.

In how much time will my website be ready?

If you provide us with all the details like logo and content, website will be ready in 2 working days. However, if you opt for services like content or logo, it might take 6-7 working days to make your website live.

In how much time my website will show up in the search engines?

Your website will go live within the promised timeframe. However, for ranking your website on top in the search engine, you will have to seek SEO (Search Engine Optimization) services.

Where do I go if I find offensive or illegal material on a Way2webscape site?

You could report us the matter straightaway by calling us at: +91-22-2781 0903 or drop a mail at: contact@way2webscape.com

Does Website offer phone support?

Yes, you could call on +91-22-2781 0903 and get your query resolved. You could call anytime from Mon-Fri from 10:00AM to 7:00PM (+5:30GMT)

Can I upgrade from basic theme to premium theme?

Yes, very much. When you come on the order summary page after making all selections, you could still modify it. However, you could ask for up gradation later on through e-mail.

How do I place a logo design order?

When you are filling in your requirements, choose the option ‘NO’ under “Do you have company/brand logo”. A couple of options would be displayed. There is option of Contact Me, which means if you want to get a custom designed logo, you could opt for it.

What happens once I place my logo design order?

Once you select any logo type for your brand/company, our creative team will begin with the designing. You would be presented with some options. Approve any one and your logo is ready.

What happens if I'm not satisfied with the initial logo concepts your team has created?

Don’t worry! We are there to serve you in the best possible way. If not satisfied, we will re-design it for you. You can ask for two modifications.

Would it be possible to enhance or modify my current logo to give it a fresh look and feel?

Very much! We would be happy to help you out.

Once I finalize a logo created, do I own the rights to it?

Yes, after all it is your logo, so you are the legal owner of it.

Can I use my final files for my stationery, outdoor signage, promotional items, etc.?

Yes, you can very much use the logo for your stationery, outdoor signage and other promotional stuff.

What happens once I place my content writing order?

Please go through the Terms and conditions to know more about the same. Click here.
After you place content writing order for the selected number of pages, our content writing expert will begin writing the content.

I have website content ready with me. How I can use that in my website?

We provide you complete freedom to upload your content. Upload your content in the space provided.

How much does a web content writer cost?

You need not worry about the cost. We have a team of expert content writers who are proficient in web content writing.

Do I pay the web content writer directly?

Well, the content writing cost is included in the services you opt for. You only have to make the payment which is mentioned in the payment receipt.

Do I have to submit all the content right after I order or can I submit it later in the project?

Yes, you have to submit the content when you click the “Yes” option under “Do you have website content ready”. Well, if you want to modify or change the content, you could send us the file later on through e-mail.

How do I submit content for my new Website?

When you opt for “Yes” under “Do you have website content ready”, you will get an option of “Upload your Content”. Click on browse and upload the file. The file size should not be more than 2MB and the format could be any from .doc, .docx, .pdf, .txt.

Can you take/move content from my old site?

Yes, if you want to use the content which is there on your old website, we can take the content and place the same in the new website.

What if I need more pages? What is the cost?

If you do not find the page you want to add in your website, you could add in the space provided. The cost depends on the number of pages you add.

What is the cancellation and refund policy on Way2webscape?

Way2webscape will only refund you according to its Money Back Guaranty Policy. Way2webscape offers a 30-day money back guaranty ("Guaranty Period"). In case you are not satisfied with any of the Charged Services you have acquired and you have provided a cancellation notice, you can submit a refund request within 30 days of the payment or before the site goes live, whichever is earlier. Way2webscape will not refund any amounts paid after the elapse of the Guaranty Period.

What is your payment policy and what type of payments do you accept?

Please go through the Terms and conditions to know more about the same. Click Here.

Do you offer payment gateway integration on ecommerce websites?

Yes, we do offer this service. Please contact us either on Phone: +91-22-2781 0903 or mail us your query at: http://support.way2webscape.com

I am having billing/payment issues related to my Customized Services, who can I contact?

You can raise a ticket at http://support.way2webscape.com or call us at: +91-22-2781 0903.

Can you help me fix my existing website?

Yes, we will be more than happy to serve you. You can reach us on e-mail contact@way2webscape.com. We will conduct a website audit and will tell you about the shortcomings (if any) in design, layout, content and functionality.

Will I be able to speak to any designers before my website project begins?

Well, this is against our policy. However, if you opt for customized services, you can share your creative brief with the person assigned with the task.

What kind of guarantee do you offer on the Web Design Order?

Way2webscape offers a 30-day (Guaranty Period) money back guaranty. In case you are not satisfied with any of the Charged Services you have acquired and you have provided a cancellation notice, you can submit a refund request within 30 days of the payment or before the site goes live, whichever is earlier. Way2webscape will not refund any amounts paid after the elapse of the Guaranty Period.

Can you maintain my website for me after the design work is finished?

Way2webscape offer One month free website maintenance when you opt for website design services. However, if you want to extend the maintenance contract, you could choose from 6 months to 1 year. However, there would be charges levied.

Can I have a bulletin board/guestbook designed? How much would it cost extra to add this feature?

Yes, our expert designers can do this for you. Please get in touch with us on: +91-22-2781 0903 or mail us your query at contact@way2webscape.com. Our representative will get in touch with you shortly.

Where can I see demo of my website?

Once your website is ready, we will send you a demo link in an e-mail for you to see how the website looks and approve it to go live.

How will I receive my final design files and can my printer use these files?

Well, you can ask for the same and we could deliver the .psd files to you, after all you are the sole owner. Yes, your printer can make use of these files for various promotional and stationery stuff.

Do I need to purchase a domain name/URL and hosting?

No, if you already have a domain, you can use the existing domain name/URL and hosting. Well, if you are new to the online thing, we can help you out with these issues.

What if I need a domain name like myname.com or have a domain I'd like to transfer?

Well, we could help you out with the domain name of your choice (if available). If you have made the full payment, you could host the website on any server of your choice. Well, if you have opted for rental payment option or selected the free plan, your website will be hosted only on our servers.

What after-sales support do you offer?

We strongly believe in customer service. We provide website maintenance services free for 1 month after which you could well extend the maintenance contract to 6 month or 1 year by paying nominal charges. We are there for you 24X7X365 and you could contact us anytime for any problem regarding your website. If you want to upgrade or are looking for other software solutions and services, we could help you in that regard as well.

What happens when I create support ticket or send email on contact / support email address?

As soon as you do so, the same would be communicated to the concerned department/person and he or she will resolve the issue at the earliest.

What is the turnaround time for any updates?

We are there for you 24X7X365 on e-mail contact@way2webscape.com or you can talk to us at +91-22-2781 0903 (Mon-Fri 10:00AM to 7:00PM IST). You can also create a support ticket and submit your query. We will try to resolve the issue within 2 working days.

100% money back if not satisfied with the work. Refund request should be made within 30 days of the payment or before the site goes live, whichever is earlier.